I don’t know my finger size. How can I figure that out?

No problem! We will mail you out a ring sizer with your 3D replica so you can confirm the size you’d like.


Where do you source your materials?

We use recycled gold & work with fully vetted and trusted partners to provide ethically sourced stones in all of our settings. All of our centre stone diamonds are certified and you receive that certificate with your completed ring.


Do you only do custom rings?

No - you can shop our collection of modern heirloom designs for engagement rings & wedding bands and order any of those as-is.  


How long does a bespoke design take?

The timeline for creating a bespoke piece varies based on many factors (revisions to the design, sourcing or custom cutting a specific stone, multiple 3D replicas, etc). But, typically you can expect a design process of 2-3 weeks and production of 3-4 weeks.

You’ll receive two complimentary revisions to your design during the custom process. Any additional edits will incur a fee of $100-$250 depending on the extent of the change requested.

One complimentary 3D replica of your design will be mailed to you for in-person approval. Additional 3D replicas will incur a fee of $150 each.


Do I get to see my custom design before the ring is made?

Yes! During the design process you will receive digital renderings of the ring showing it from every angle. These renderings are the highest quality available and look incredibly realistic. Once you have approved the digital design, you will also receive a 3D replica of the ring mailed to your home. You can see every detail in person before we start production of the ring!


I like a couple of different styles and would like to try them on before deciding. Can I do that?

We recommend deciding on key elements of your design before beginning the custom process. You can do that through consultations with your personal June Design Consultant, and by trying on 3D models to see how different center stone shapes, sizes, and ring styles look on your hand. You can order a 3D replica of any ring shown on our site to try on at home!


Can you source a specific stone for me?

Absolutely. We work with a wide range of trusted partners and are very particular with the stones we use. Certified diamonds, precision cut moissanite, and very high standards for stone quality ensure you will be thrilled with your ring. If there is a very specific stone type or quality you are looking for, just let us know. Sourcing a very specific stone can add extra time to the design process in some cases. 


How do I start the custom process with June Studio?

There is a $300 deposit required to begin the custom process. This deposit goes towards the total cost of the ring as long as production is started within 45 days.  During the design process you will receive a detailed quote along with the digital renderings & 3D model of your bespoke piece. Once you have approved your design & materials, a ½ down payment is required to start production on the ring.


Do you ship internationally?

Absolutely, we can ship your ring to wherever you are.

Please note that the customer is responsible for all international duties and taxes incurred with the shipment. The specific duties and taxes will vary by country.


Do you warranty my bespoke piece?

Each of our pieces are hand-crafted and we stand behind their quality 100%. Any June collection or bespoke piece comes with our warranty which you can read about here. All fine jewelery requires maintenance so make sure you know how to care for your piece - click here to find out more.
Please note, we recommend insuring your piece with jewelry insurance or adding it to your homeowners insurance as our warranty does not cover loss or theft of the ring. 


Can I return a custom design?

Because each of our rings are hand made specifically for each customer, June does not offer returns, exchanges, or in-store credit for any collection or custom piece.


I love the idea of designing a custom ring but am worried about not being able to try it on first to make sure it’s perfect.

Here at June you receive digital renderings of the design as well as a 3D printed model of the ring. Rest assured you can feel 100% confident in your design before we take the ring into production.  


Can I customize a ring from one of your collections?

Absolutely! You can customize any of our designs. Just get in touch with the June team and we’ll get you a quote & next steps for your custom request. 


What if my ring gets lost in the mail?

100% of our rings have made it to their destination safely. In the very unlikely event that your ring is lost in the mail you can rest easy. We only use insured shipping, and make sure the ring gets to you. 

Our rings require an adult signature upon delivery, so please make sure you are providing an address where someone will be present to accept the ring after it’s shipped. June is not responsible for any delays or rerouting fees due to an undeliverable address.