FAQ

Ring Care

What maintenance can I expect for a gold ring?

All June rings are crafted with solid gold and suitable for everyday wear. While gold is durable, it is subject to bumps and scratches. We strongly recommend removing your ring for activities like doing dishes, going to the gym, or sports. White gold rings are plated with rhodium to achieve a bright white color. This exterior can wear off over time. Get your white gold replated annually for best results. Yellow and rose gold don’t change in color, but can dull with wear over time. This is also the case with platinum. Get your ring repolished every 1-3 years to maintain its radiant appearance. Dainty bands are at higher risk of misshaping from wear. If your ring is regularly exposed to harsh activities/chemicals, it will require consistent maintenance or repairs.

I’m noticing scratches on my ring. Is that normal?

Yes—most people don’t realize how hard they are on their hands. Our rings often take the brunt of accidental bumps and scratches. If you notice small scratches or micro dents in your ring, we recommend sending it in for a repolishing.

When should I remove my ring?

All June rings are crafted with care and made to be worn. And although its materials are strong, they’re not indestructible. Knowing when to remove your ring protects it from unnecessary maintenance and damage. Be mindful about taking off your ring for activities where bumps/scratches may occur. This may include: exercise, sports, sleeping (consistent friction against sheets will wear down prongs), washing dishes, cleaning, gardening, or heavy lifting. Remove your ring in situations that include heavy chemicals. These mixtures can cause your metal to leave residue or diminish its sparkle. This may include: swimming, applying makeup/skincare, cleaning.

What if a stone comes loose?

It’s not uncommon for an accent stone to come loose—particularly in a pavé setting. Your stones can be tightened at any time, and are covered by our warranty during the first year. A center stone is less likely to come loose, but can if exposed to harsh impact. If you notice your center stone is loose, remove your ring immediately and place it somewhere secure. In either event, contact our repairs team at repairs@junerings.com for assistance.

A stone fell out of my ring. What should I do?

It is possible for side stones to become loose and fall out. This is covered by our warranty for the first year, or repairable at any time after. Take a photo of the affected area and send it to our repair team at repairs@junerings.com to get it replaced. Our warranty covers tightening of a center stone’s setting, but it does not cover loss of stone. If your stone falls out and you are able to find it, we can re-set it for you. If your stone falls out and is lost, process a claim with your jewelry insurance provider with your appraisal to arrange a replacement. We are happy to provide any necessary information required by your provider.

Can my ring be resized?

Most rings are resizable. We recommend avoiding resizing your ring too frequently because it can impact the integrity of its structure over time. However, 1-2 resizings is acceptable. Note: June will only resize our own rings—not rings from different jewelers. Eternity bands, some negative space rings, tension settings, and most engraved designs are not resizable.

How can I clean my ring?

Simply clean your stone with a soft bristled toothbrush and warm soapy water, or use your June-provided cleaning pen. Note: avoid touching the center stone with your fingers. Natural oils, lotion, makeup, and bath products can cloud your stone’s sparkle or leave residue. For softer gemstones, avoid any exposure to chemicals (chlorine, cleaning products, etc.), abrasive materials, or skincare products.

What maintenance can I expect for a gemstone ring?

Gemstones exist in every color of the rainbow. If you choose to set your ring with one of these vibrant hues, be mindful of the unique maintenance it may require. All gemstones vary in durability. While some are suitable for everyday wear (i.e. emerald, ruby, diamond), others are more likely to scratch or chip over time (i.e. opal, topaz, tourmaline, pearl). Softer gemstones will inevitably show signs of wear or need to be replaced over time. Selective wear or certain settings can extend the life of your gemstone. Ask your Design Consultant for more information about a stone’s durability.

Does June offer repairs?

Yes! Our goldsmiths offer sizing, polishing, or damage repair as needed. Contact our repair team at repairs@junerings.com with your name, order number, and repair request for more information. After the repair is complete, your ring is sent with insured shipping to ensure it arrives at the destination safely. The customer is responsible for all shipping fees. If you have jewelry insurance, these fees may be covered by your policy.

How long does a ring repair take?

This is dependent on the scope of the repair. But typically, repairs are completed within 5-7 business days.

Shipping & Returns

How long will it take to receive my ring?

All June rings are made to order with a production estimate of 3-4 weeks. If we are custom-cutting a stone for you, time adjustments will be alerted to you by your Design Consultant.

Can I rush my order?

In some cases, we can provide a rush service for an additional fee of 250 USD. Contact our support team at hello@junerings.com with a ring style, gold color, stone type (diamond, moissanite, colored gemstone, etc.) and finger size to see your options.

I need to change my shipping address. How do I do that?

If your ring has not already shipped, an address adjustment is possible. Please text our support team at 385.217.5152 for assistance.

How do I track my order once it’s shipped?

If you want to follow along your ring’s shipment, download the ‘Route’ app as prompted at checkout for tracking updates. You will also receive an email with your tracking number once the ring has shipped.

What if my ring gets lost in the mail?

We have a proud track record of ensuring June ring packages are delivered on time and safely. In the unlikely event of mail loss, you can rest easy knowing your package is protected with insured shipping. All June ring packages require an adult signature upon delivery. Please ensure an appropriate shipping address is listed and a trusted recipient is present to sign. June is not responsible for any delays or rerouting fees due to an undeliverable address.

Can I return a ring?

All June rings are handmade to order. We do not offer returns, exchanges, or in-store credit for any piece. If you encounter an issue with your ring, please contact our support team at hello@junerings.com

Do you ship internationally?

Yes! All June products are packaged in the United States and shipped safely worldwide. The customer is responsible for any international duties and taxes incurred with the shipment. These fees will vary by country.

I live with my partner and I don’t want them to see the ring when it arrives at our house. What can I do?

June shipment packaging is intentionally discreet. However, our company name is listed on the package exterior. Upon request, we can remove this name for further discretion. Alternatively, we can ship to an office or a trusted family member/friend—just ensure an adult is available to sign at delivery to avoid any delays.

Collection & Custom Rings

Can I customize a ring from one of your collections?

Absolutely. All June Collection rings can be used as inspiration for a custom design. Make an adjustment like stone shape, carat size, or other details with the help of your Design Consultant.

I don’t know my finger size. How can I figure that out?

No problem—a free ring sizer is included with all 3D print orders. Order a 3D model of any June Collection ring to try on at home and confirm your finger size. Note: Thick bands (4mm and above) fit tighter than thin bands. For these styles, we recommend going up ½ size.

I love a One of a Kind ring but it is sold out. Will it be restocked?

Unfortunately, no. June One of a Kind rings are crafted from a limited source of rare gemstones and antique cuts. All designs are sold in single quantities and will not be restocked. If you love a One of a Kind ring that is no longer available, contact our team and we’ll use it as inspiration for a custom design in the June Studio.

Does my June ring order include a ring box?

Yes. All June ring orders are delivered in a complimentary ring box. If you’d like to purchase a velvet ring box, you can do so at checkout for an additional charge of 35 USD.

Is it more expensive to create a custom design?

No—there is no additional fee to customize a ring. However, the minimum cost of a custom ring is 2000 USD. The final cost of the ring is determined by your chosen materials (gold karat, carat size, side stones, etc). You will receive a detailed quote listing these options for you to select during the design process.

Do you have a storefront?

June operates predominantly online with a team based all over the United States. We offer limited appointments at our flagship studio in Salt Lake City, Utah or you can meet with us digitally through video consultation. Starting 2023, June is hosting pop up events across the United States.

I love the idea of designing a custom ring but I am worried about not being able to try it on to make sure it’s perfect.

We get it—there’s nothing like seeing a ring on your hand. Order a 3D print of any June Collection ring to try on at home. Or, make an appointment at our flagship studio in Salt Lake City to see the real thing.

Can I choose my own stone?

Yes! We’re happy to assist your involvement in stone selection. If you are looking for a certain quality, let us know—we provide magnified videos of our diamonds so you can observe every detail. Note: If you are looking for a flawless diamond or a rare color of diamond, it may increase the cost of your ring. These stone types carry a premium.

If I already have a diamond or gemstone, can I use it for a June ring?

Unfortunately, we do not work with outside stones at this time. All June diamonds are hand selected to meet our high quality standards (we do not order in bulk parcels). Additionally, we do not sell un-set engagement rings. To be eligible for our warranty, all rings must be fully set and undergo a final quality inspection before shipment.

How do I start the custom process in the June Studio?

There is a 300 USD deposit required to begin the design process. This fee is applied toward the total cost of the ring if production begins within 45 days. During the design process, you will receive a detailed quote along with digital renderings and a 3D model of your ring to try on at home. Once you have approved the design, a ½ down payment is required to start production. To get started, fill out this short form. One of our team members will send you a personalized response within 1 business day.

Can you source a specific stone for me?

Absolutely. We work with a wide range of trusted partners and are very particular about the stones we use. Our high standards of stone quality apply to all certified diamonds, natural and lab created gemstones, and precision cut moissanite. If you are on the hunt for a specific gemstone or certain quality grading, just let us know. Any timeline adjustments due to stone sourcing will be communicated to you by your Design Consultant.

Do I need to return the 3D print?

No, the 3D print is yours to keep.

What do the 3D prints look like?

June 3D prints are exact replicas of the real thing. They are casted with a white plant-based resin that looks/feels similar to plastic.

Can I order a 3D printed ring in a different size?

All standard 3D print orders come in a size 6.5. If this is not your size, simply snip the base of the resin with a sharp pair of scissors. This will allow you to slide the model on and off your finger with ease. If you are designing a custom ring with June, your 3D printed replica will be delivered in your exact finger size for final approval.

I like a couple of different styles and would like to try them on before deciding. Can I do that?

Yes! Discover your favorite styles by ordering a 3D print of any June Collection ring to try on at home. All 3D print orders are delivered with a complimentary ring sizer to confirm your finger size. Or, make an appointment at our flagship studio in Salt Lake City to see the real thing.

Do I get to see my custom design before the ring is made?

Yes! During the design process, you will receive digital renderings of your ring. These renderings include an incredibly realistic depiction with photo and video format from every angle. Once the digital design is approved, you will be mailed a 3D printed replica of the ring to try on in person for final approval before production begins.

How long does a custom design take?

The timeline for custom designs varies based on many factors: revisions of the design, sourcing or custom cutting a specific stone, multiple 3D replicas, etc. General orders can expect a design process of 2-3 weeks and production window of 3-4 weeks. There is a 300 USD deposit required to begin the design process. This fee is applied toward the total cost of the ring if production begins within 45 days. You will receive two complimentary revisions of the design during the custom process and digital renderings. Any additional edits will incur a fee of 100-200 USD depending on the extent of the change requested. One complimentary 3D printed replica of the design will be mailed to you for final approval. Additional 3D replicas will incur a fee of 150 USD each.

Who designs your collection rings?

Our collections are designed exclusively in-house by our founder and expertly crafted with a handpicked selection of premium materials.

Where is June located?

Our team operates remotely out of the United States with a flagship office in Salt Lake City, Utah. We work with our customers both in person and virtually worldwide.

Quality & Materials

What is the difference between lab created and mined diamonds?

Lab created diamonds and mined diamonds are identical down to a chemical level and are graded using the exact same scales. Even a trained gemologist cannot tell the difference. The only difference is the stone’s origin. Mined diamonds are extracted from the earth’s mantle through mining processes, and lab diamonds are manufactured in a lab.

What is the quality of June’s diamonds?

All June diamonds are hand selected to ensure they meet our quality standards. For brilliant cut stones, we require a minimum clarity of VS2. For step-cut stones, the minimum is VS1. This ensures there will never be any flaws visible to the naked eye - they’ll even be difficult to spot under magnification. For stone color, each stone is H or better to ensure a bright white sparkle. Cut grade is a minimum of Very Good, but typically Excellent. Oval and marquise cut stones are checked to ensure there is no prominent bow-tie effect. The exceptions to these quality standards are: 1. Many One of a Kind Collection rings feature antique gems that may include lower color or clarity grades. Details on each piece are noted in the product page ‘Description’. 2. Fancy color and champagne diamonds are graded on a different color scale. 3. Upon request, we can source slightly lower quality. For example: salt & pepper diamonds or a stone with warmer color, if that is the client’s preference.

Is a lab created diamond durable?

Yes - the durability of a lab diamond is identical to that of a mined diamond. Both stones are chemically identical and possess the exact same physical properties. Note: Diamonds (lab or mined) are the hardest gemstone, but they aren’t indestructible. Severe impacts can cause chips or cracks in your stone. Diamond shapes with pointed edges are the most vulnerable. We recommend removing your ring in certain cases to protect its longevity.

What is the difference between diamond and moissanite?

Diamond and moissanite are different gemstones. Both are suitable for everyday wear. It is a common misconception that moissanite is a ‘fake diamond’—which is not the case. Moissanite is an independent gemstone with a unique chemical composition, just like emerald or sapphire. Moissanite is often compared to a diamond because it resembles a diamond’s appearance. Because of this similarity, it has grown in popularity over the last 15 years.

Will moissanite scratch or cloud over time?

Moissanite is the second hardest gemstone—second only to a diamond. It is extremely durable, suitable for everyday wear, and will not cloud. Note: Like diamonds, moissanite is extremely durable, but not indestructible. Severe impacts can cause chips or cracks in your stone. Shapes with pointed edges are the most vulnerable. We recommend removing your ring in certain cases to protect its longevity.

Are June rings solid gold?

Yes! All June pieces are crafted with solid gold—never filled, or plated. 14K gold is our standard, but we can use 10K, 18K, or platinum upon request.

Where do you source your materials?

We work with a curated supply of fully vetted and trusted partners to provide ethically-sourced stones and settings crafted with recycled gold. All June center stone diamonds are certified and delivered with a certificate.

Warranty, Insurance, & Financing

Do you offer financing?

Yes, we currently offer financing through Affirm. You can select this as your payment method at checkout.

Do you warranty my June ring?

All June rings are crafted with high quality materials and come with a 1-year warranty.

Does June insure my ring?

No—June’s complimentary 1-year warranty does not include insurance. We strongly recommend insuring your piece with additional jewelry insurance or expanding your homeowners policy to include jewelry coverage of possible threats such as theft, accidental damage, or loss. Contact our team for insurance recommendations or receive a complimentary ring appraisal.

Where do I get my ring insured?

We recommend expanding your homeowner’s policy to include fine jewelry coverage, or acquiring jewelry-specific insurance. We love Jewelers Mutual.

Does June provide appraisals?

Yes. Your June ring order includes a complimentary appraisal to use for insurance purposes. If you lost your appraisal, contact our support team at hello@junerings.com with your name and order number for assistance.